Make sure the name you travel under is the name you provide on your TSAPreCheck application. Lost and Found Locate items left at a security checkpoint. Learn more here. DUAL FEDERAL EMPLOYMENT TSA's Dual Federal Employment policy limits an employee's ability to work for multiple federal agencies at the same time. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. Respectfully, TSA Human Capital" 7 Related Topics She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. ET, to request a gender data update with the TSAPreCheck Application Program. This is important. TSA will complete your profile update within 45 days of receiving your documentation. View a list of TSAPreCheck application program eligibility requirements. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. A membership card will not be provided. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. Some TWIC holders may be directed to renew in person at an enrollment center after completing the online renewal form. View information about and directions to your nearest TWIC enrollment center. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). It is 24/7. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. In all cases, no item or attire may cover or otherwise obscure any part of the face. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. You may be able to minimize your time at an enrollment center. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. Watch the 2020 Single Point of Contact webcast here! E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. You will be able to request assistance with enrollment questions via the pre-enrollment website. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. contact the TSA HC ServeU Customer Care at HC-ServeU@tsa.dhs.gov. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. Marriage certificates must include a government seal. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. Stakeholders can request these services by contacting IDEMIA. Yes. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. You must provide a valid photo ID that matches your full legal name. The gender on your identification document does not have to match the gender you select on your TWIC application. Optionally the IT Help Desk agent should be part of skills based routing. Members will need to visit an enrollment center to complete the renewal process. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. There are three ways to schedule an appointment: The TSAPreCheck Application Program requires a nonrefundable enrollment fee of $78.00. Listing for: INSPYR Solutions. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. G. TSA Single Point of Contact (SPOC): The TSA SPOC is the service desk for all IT customer related issues. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. TWIC and HME walk-in applicants will be prioritized due to employment requirements. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. A Knowledge Base with every type of issue identified and a solution or an escalation point available. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. The Help Desk team is essential to give an excellent . If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . Please contact your State Motor Vehicle Department for further information regarding individual State requirements. Wayne states, to make a SPoC Help Desk effective we need the following; 1. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Download Adobe Acrobat Reader. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. You renewed online during your previous TWIC enrollment. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. Click here to find the closest enrollment center. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card. If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. There is no TSAPreCheck Application Program card. Service Desk - TSA. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. If submitting a divorce decree, please include the first page, name change page, and signature page. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. This issue is referred to as TWICs with missing fingerprints. To expedite the application process, you may complete an optional online TWIC pre-enrollment. The value of SPOC is that it brings order, discipline, and consistency to the support process. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! Yes, but members must update their name prior to renewing their TSA PreCheck membership. There is not a phone number for the new help desk. Yes, TSA requires all names used, current and past. Expand service management to the entire educational community. These rogue requests happen in every organization, and there is a great temptation for technicians to provide support when asked, even if it means violating the SPOC support protocol. Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC, HME and the TSAPreCheck application program. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). Cash and personal checks are NOT accepted. Complete the optional pre-enrollment process. Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Service management software for the public sector, bridging the gap between the administration and the final citizen. 2022 Metricnet, Llc. ITIL Incident Management: Managing Technical Chaos. To make an appointment for card pick-up, you must first check the status of your card. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. Contact your flight training provider. Will be the Enterprise SPOC for PC/IPad procurement . .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. Medical certification is not required. The cost for TSAPreCheck membership renewal varies depending on how you complete your renewal. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. You will receive an email or phone notification with instructions on retrieving your KTN online. Appointments are recommended but not required. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Cost vs. Price Benchmarking: Which Do You Need. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Appointments are encouraged to save you time but are not required. Job specializations: IT/Tech. They are available Monday Friday, 8AM 10PM Eastern Time. TSA will not require supporting documentation regarding your selection of gender. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. You can select the gender on your TSAPreCheck application that is most appropriate for you Male, Female, or Another Gender. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. You are unable to pay with a credit card. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. You can check your status online at any time. Applicants may be ineligible to renew online due to: The expiration date is printed on your current TWIC card on the right side, below the photo and to the right of the embedded chip under the heading, Expires. The expiration date format is Year/Month/Day (YYYY/MMM/DD). If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. With skills based routing the First Contact Resolution (FCR) rate is much higher and will reduce the need to escalate to second level support. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved. The assigned KTN must be used when booking travel. For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.). It is recommended that you schedule an appointment. View information about your nearest enrollment center. This will ensure a uniform service of consistent quality. All documents must be legible please ensure no glare. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment.

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