Personification is the principal technique in Chicago. Describe the persona Sandburg creates for the city. D. open, blind, hidden, unknown Keep in mind that your message should be easy to read and clear. C. paraphrasing This is to limit congestion and minimise wait times in the terminal. [4] Many blacksmiths provided a bench outside the front door of the smithy for the convenience of the customers. CHAPTER 8 B COMM. E) Membership construct, T/F- The physiological changes that accompany many strong emotions are similar, T/F- Anger can be either a facilitative or debilitative emotion, T/F- By avoiding the fallacy of approval, you will become unconcerned about what other people think of you, T/F- Most of our feelings are a direct result of the beliefs we hold, Social scientists generally agree that the components of the phenomena we label as "feelings" are: And in Germany, being early for appointments is compulsory. A) It doesn't describe behaviour Does your patient communication system offer the features and flexibility you need? E) Selection, Temi did not want to associate with the girl wearing a ring in her nose Well help you take your patient messages to the next level. -compared facial expressions of humans, children, and adults (including the mentally ill) with that of animals (apes and dogs) 8. 5. E) Fallacy of catastrophic expectations, "Those interviewers made me feel so nervous": A. emotive language Please arrive 15 minutes early to fill out new client paperwork. -high-pressure handshake in U.S. v. low pressure handshake in Massai C) Keep us from communicating effectively 105 terms. We have only a couple rooms for meetings, and they're nearly always booked immediately before an interview. Empathy; self monitoring commitment, cognitive complexity C) Body position and motion (D) most useful types ), you're on time. E) Selection, You claim your roommates are lazy when they don't clean up, but when you fail to clean, its because of your many commitments E. pseudolistening, Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere. D. He is a worrier. You have a skin check exam scheduled with Dr. Day on [Appointment Date] at [Appointment Time]. True or false? C) Sensing, interpreting, and encoding (Adam Tschorn / Los Angeles. Lastly, in my view, arriving early to class is a sign of respect for your teacher. Two minutes too early, and you are late! D) Environmental stress This statement is what type of response? Your significant other asks you a question you don't wish to answer: "Do you think I'm attractive"; falls into which of the dialectical tensions? In certain cases, you may want to consider providing patients with an appointment time that is 15 or even 30 minutes prior to the actual time of the appointment. avoiding the dissonant information brings a number of both challenges and opportunities. A key challenge for many medical practices is. One of the primary reasons why we don't express emotions is that we don't recognize when they occur. When it comes to improving your practices workflow, its important to be strategic with #patients arrival time.. -e.g: after school, -perceptions of time vary by culture All of the following are strategies that couples use to keep their relationship satisfying except 06: Managing Appointments. E) Disfluency, Arriving early for an appointment Eastern Gateway Comuntiy College, Youngstown. Which of the following would bed describe an Ego Buster? -tone -nature as a selective force- evolution by natural selection D. accenting C. we should use unambiguous postural cues rlmayberry. 0000001196 00000 n 0000096019 00000 n For example, if your goal is full provider utilization, you may want to consider asking patients, in all cases, to arrive 30 minutes early and overbook certain days and times of the week. B) Fact, Jim is so cute and helpful In most cases, your host will understand and. 0000001679 00000 n A. writing [9] Manufacturing a car was a far more complicated task than making new metal parts for a wooden wagon. False According to your text, your goal should be to have as many interpersonal communication experiences as possible. When Yoda says "Your father he is", he is breaking a common semantic rule. On Thursday, Michael showed up without the presentation. Amanda Apple, LDH, BGS. For an important appointment such as a job interview, you should aim to be sufficiently early that any ordinary delay, such as a late train, won't make you late. Chances are if you're running late, not only do you have the means to warn your manager ahead of time (hello, that's what a cell phone is for . 0000004194 00000 n D) Narrative Privacy Policy | Terms of Use. C) Fallacy of overgeneralization -kinesics and other body movements -Discovered variation in finch species on the archipelago of the Galapagos in Ecuador that had characteristics specific to the environment B. fact, Jim wrote me a letter to help me get that job -physically attractive women (as defined by their cultures) typically have higher self-esteem -when verbal and nonverbal signals are redundant effective communication is likely to occur, each communication style can reinforce the other, an effective negotiator that illustrated the distinction between culture and nonverbal communication when he failed to effectively negotiate with Saddam Hussein, Individuals responsible for the education of Nonverbal Communication, -Charles Darwin It doesn't matter whether you're driving or taking public transport: any journey can take longer than you expect. I send a text reminder to all my clients on the morning of the appointment and in that text I politely ask them to arrive at their exact appointment time as I may have clients before and after and most of them observe that. C) Less reliance on explicit verbal messages December 2, 2018 at 7:16 am. Call ahead and reschedule if you think you'll be more than five minutes late. Nonverbal communication is especially important in intercultural communication situations E. complementing, Nonverbal evidence of lying is most likely to occur when the deceiver emphatic form of remember). In what ways does it mimic a waltz? A) Feedback framework Because we can't predict exactly what help other patients will need before your visit, please expect to be here at least _____ hours so you won't get anxious if you do need to wait." Upon arrival. E) Ambiguity admired, You are trying to hurt me Insert dashes where necessary. e.g: Japanese women cover smile -Kurdish- bargain through endured handshake Disarm: Get them to lower their guard. H\n0E|{&P4i,^[5p^r"|U+) 3307.tbh]hxs.d]3~]MowgUex5>vd>7{}MaV+c A) Have more than one commonly accepted definition C) Interaction construct C) Fallacy of overgeneralization Nonverbal communication can lead to misunderstanding especially when verbal messages are missing or limited A. regulating B) Organization Thus, when working to solve crimes, (6) find fingerprints that identify people and place them at crime scenes. 0000009682 00000 n B) It doesn't describe the speaker's feeling If the sentence is correct as written, write C on the blank. A) Inference A. substituting Your check-in time/arrival appointment can be chosen using the online check-in tool. Any earlier and their presence may feel disruptive. E) Thoughts that trigger emotions. When Guests Arrive Early and Wait for Room Step-1: In above situation, you must first go through the guest details using the Check in method: "Good Morning/Good Afternoon/Good Evening,Welcome Mr/Mrs/Miss X!" Check to see is all information already exists, and only after, ask for the necessary documents and items. C. 4 to 12 feet Exam 2 interpersonal comm. Determining this will depend on the following three factors: As with most workflows/operational processes, figuring out a suitable arrival time will likely require some trial and error to see what works best for both your practice and your patients. E) Accenting, Turning to the side and slightly away from someone to signal that you're finished talking with them is an example of: D) Love, All of the following are true of the expression of emotions in collectivistic cultures except: If check-in time is 6:30 PM and the presentation starts at 7:45, plan to arrive by 7 (unless your boss or host has told you otherwise). While there are some cases in which the times are the same, more often than not the two times are quite different. [8] On the contrary, work with iron and steel became so significant and so technical that a job typically had to be given to a specialist within the field. A) Physical construct #5. On the off chance a buyer actually answers the phone, one thing is certain they're busy. Chap 6 states that nonverbal communication functions to? D) Social rules, What's ineffective about this feeling statement: "I feel you are lazy": Underline each adjective clause in the sentences below. Telling people to arrive early for an appointment negates the whole purpose of having appointment times. B) Nonverbal Ego Boosters always have less effect on you than Ego busters. C) Sensations that are activated by movement of internal tissues 2. -if two participants in a communication situation doe not have the same meaning for a nonverbal symbol the results will be miscommunication C) Approval Some couples never experience distance in their relationship. Studies show that relational intimacy may develop ______________ through computer-mediated communication than in face-to-face communications, Express yourself according to your own conversational style. In the nearly 10 years weve been serving medical practices, some of the most common reasons weve noted for differing arrival and appointment times include: Of course, this list isnt exhaustive. A) Are likely to approve of others Nevertheless you should arrive at least five minutes . Nonverbal communication is especially defined to be trusted B. accenting Not understanding how we are late, I ask. Yes, Esteban certainly ^ almost every detail of that wondrous first encounter. E) There is nothing ineffective about the original statement, D) All of the above describe what's ineffective about the statement, Facilitative feelings: Social networks E. will be successful in all communication encounters. D) Have meanings one person can guess at but another can't (D) whom invented the first Studies show that business people believe that listening is important and they also do it well. B) Significant other What are the four reasons why we communicate? D) Metacommunicating T/F- Most Western cultures have what is called a collective identity. Moreover, there are some types of latent fingerprints (9) with a laser beam. Consider moving to online new patient paperwork. E. 25 feet and beyond, Arriving early for an appointment -nonverbal communication may substantiate words, -participants in a communication process adjust to other's speaking styles Example: Before the trip, I had loaded\underline{\color{#c34632}{loaded}}loaded film in my camera. T/F- Punctuation is the process of organizing a series of events to determine causes and effects. -the facial expressions for anger, happiness,and sadness are generally universal across cultures but other emotions are expressed differently depending on different cultural constraints, proxemics- nonverbal communicant that involves space 0000003002 00000 n A. chronemics We arrive at 9:22am and the receptionist tells us we're late and may not be seen. The semantic problem you experienced was due to. E) Intentionally vague labels we give to mask true self-concepts, B) People or words that influence the self-concept positively or negatively, The tendency to look for people who confirm our view of self is termed: usually dicloses more information now matter what group is being disclosed, An individualistic culture like the United States, compared to a collectivist culture, Communicator can resolve cognitive dissonance by According to your text, your goal should be to have as many interpersonal communication experiences as possible. -George Trager B. nonverbal communication may function to contradict verbal messages D) Contribute to effective functioning 5. vague answers with less speech or concrete information And we can easily adjust patients arrival time based on the needs of your practice. A) Syntactic rules Example: While I was at the orthodontist's office, Dr. Liu adjusted my retainer. _W+xVY}MF-=54fS~0 Nonverbal communication exhibits the message D) Have more relational talk than content talk -Edward hall Your friend thinks she has a lot of "self-confidence". -rings communication 101 Final.docx. If a clause is subordinate, tell whether it is an adjective clause, an adverb clause, or a noun clause. Include Confirmation. E. usually more sincere if they last more than 10 seconds, B. often difficult to understand because of their rapid rate of change, Vocal intonation patterns, audible breaths, eye contact patterns, and nodding in a conversation are nonverbal behaviors that illustrate the nonverbal function of In the following sentences, underline the main verb once and the helping verb or verbs twice. D) Cognitive interpretations and verbal and nonverbal expressions. -palm gesture- stop, non-verbal codes are not universal offer the features and flexibility you need? Assume that you are the office manager in a physican's office. Ronald Wilson Reagan (/ r e n / RAY-gn; February 6, 1911 - June 5, 2004) was an American politician and actor who served as the 40th president of the United States from 1981 to 1989. D) Narrative Each of the following sentences contains at least one word that is the part of speech given before the sentence. B. regulating 1 / 39. Remembering dHKGA 0K `/#6010`?P`pIWFS?/&6]g]!>`8`raKC C. understanding A) Let others share control in the relationship According to the 3rd annual patient perspective survey, 66 percent of patients want to receive appointment reminders via text message. T/F- People who think highly of themselves are likely to think highly of others too. If your customers' phone numbers and email addresses are outdated, then they're not going to get your messages. E) All of the above, Kinescics is the study of: Using pre-visit planning, at the end of the current visit:. The process of verbal and nonverbal interactions between two or more people conveying a message. What are the four reasons why we communicate? Then, on the line provided, write the word correctly. Sex role plays a considerably greater importance in conversational style then does gender. 2) commitment Surgical centers or other locations have different rules on. A) Initial B) Emblem Let the patient know your policy for late arrivals. [10] __________Mam men trained in blacksmithing decided to concentrate on the specialized aspect of the business that appealed to them most, some by opening hardware stores, others by going into the auto service industry. He is very self-confident. 0000033489 00000 n A) Use perception checking We wouldhave\underline{\underline{\text{ would have}}}wouldhave seen\underline{\text{seen}}seen the movie if we had\underline{\underline{\text{had}}}had arrived\underline{\text{arrived}}arrived at the theater on time. Moreover, arriving late for class causes you to fall behind (get behind) in the lesson, which can cause further distractions for your classmates if you have to ask further questions. 0000049149 00000 n (E) who first invented the, (A) more useful type B. questioning -in the United States the appearance of youth is valued over age, 1. more speech errors E) Are none of the above, According to research, which fo the following statements about computer mediated communication (CMC) is true? -arriving five minutes early Mehrahian & Ferns (1967) & Mehrahian and Wiener (1967) analyzed he amount of meaning that is derived in everyday communication situations through facial expressions and vocal expressions without actual verbal words 1) Facial Expressions (55%) 2) paralanguage (38%) 3) Verbal communication (7%) paralanguage -disgust- wrinkling the nose arrangements. And we can easily adjust patients arrival time based on the needs of your practice. 2020-2023 Quizplus LLC. -e.g American parties, the way in which time effects communication, -formal time D) Only positive behaviour Perhaps all on time patients are entered into a monthly drawing for a local gift card. C) Fear of self disclosure Two things that that distinguish facilitating feelings from debilitating ones are? Problems can arise when we label our opinions as facts. A) Physical construct E) Selection, Your interaction with your coworkers creates a shared perspective of your boss I use the ten minutes to find the office area I need to be in and freshen up and get rid of my heavy smoker smell. A) Waving your hand C. disfluencies On-arrival notice If the letter is personal, you can indicate that by writing "PERSONAL" or "CONFIDENTIAL." Type in all uppercase. The Netherlands: "In the Netherlands, you always arrive on time and sometimes even early.". C) It doesn't request clarification Schedule Demo. A) Perfection Low abstract language can lead to blanket judgement and stereotyping. B) Role construct I guess after I and some other people complained, they changed their rule and posted a sign saying "patients will be taken in order of scheduled appointment time, not arrival time." -entrance to important buildings associated with the Islamic faith face Meccah, behavior of an individual that desires to lay claim to a specific space For each numbered blank, select the word or group of words that best completes the sentence. D) CMC enhances both the quantity and quality of interpersonal communication, D) CMC enhances both the quantity and quality of interpersonal communication, Whenever two individuals discuss their relationship, they are: The care team spends a few minutes to huddle and hand off patients between team members . Olga. I'm early for everything because I don't want to piss people off by being late. (E) usefullest types. Nonverbal communication usually comes first B) Improving their relationship More speech hesitations Appointment Reminder: [Appointment Date] at [Appointment Time]. D) Fallacy of perfection Necessary information for upcoming visits is gathered. She says she's forced to tell him over and over to pick up his things because he never listens to her. Charge for cancellations that give you less than 24-hour notice. B. has not rehearsed the deception -verbal gestures, kinesic behaviors that control turn-taking and other procedural aspects of intercultural communication It sounds like you're not leaving early enough to guarantee being on time. Ensure Your Information is Up to Date. A) Personal distances D) Proxemics A) Indirect expression of opinions Regardless, its important to be strategic and intentional about patients arrival and appointment times to create an efficient, sustainable workflow. A. substituting Ahh..hmm..urrr..duhh are all an example of? When a speaker uses powerful speech pattern he/she, C. may undermine relational goals to accomplish short term goals, A speaker's willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of, A friend told you there was a "good chance" that he would come to your party. If you arrive on time, you're late. B) Asian culture When it comes to developing guidelines for patients arrival times, few practices are the same. -decrease of distance defines intimate relationships in the United States -e.g: plane incident B. low rate of speech Which of the following best fits the definition of self-disclosure. T/F- Socially isolated people compensate effectively for lack of communication so that their longevity rates are about the same as those of people with strong social ties. 0000010000 00000 n -Americans- often considered rude or angry for loud talking, material objects that communicate meaning C) Verbal communication B) Emotional contagion C) Verbal communication If your insurance contract allows you to bill the patient for missed time, let them know what they can expect to pay. B) Expression of negative emotions towards outsiders is discouraged E. repeating, His supervisor asked Michael to generate a PowerPoint presentation for the Thursday team meeting. According to your text, effective communicators are able to establish warm relationships with everyone they encounter. B) Express what they are feeling without paying much attention to the impression their behaviour creates Chap 3 states that stereotypes occur when generalizations are not in touch with reality? Remember, the aim of the game here is to leave on time! 0000004064 00000 n 0000045519 00000 n -derived from the word proximity, conducted a study of how certain animals spaced themselves that influenced Edward T. Halls study of how space effects human communication Which element of the listening process is where Michael's listening failed. B) Fallacy of shoulds In the case of most writers and musicians, however, talent needs time to grow. Example 1. 0000048887 00000 n D) Ways to predict how children will become good or bad readers C) "I feel frustrated when you leave the dishes and then I have to do them" A) Self-serving bias 0000002486 00000 n A smile is one nonverbal behavior that can never be misinterpreted? C. you can point out your partner's good ideas The foul weather delayed our \rule{1cm}{0.15mm}. B) It has only one interpretation B) Leaning back in your chair B. contradicting attacking the source of dissonant information You are trying to hurt me. 2) illustration -non-words ("un-huh"), paralanguage between individuals that are more distant, defined by louder language B) Emblem 1) contrast A. Ronin A) Punctuation E. we think speaking has more advantages than listening, C. we comprehend words at a slower rate than people speak them, The advantage of paraphrasing to help is that -Zone of participation, T Shaped Zone in which students typically participate more when seated in these areas in classroom settings Family roles rarely change even as children grow older. -used for precise appointments, government hearings, court dates, job interviews, time that is loosely dined by an approximation within constraints Arriving early for an appointment A) chronemics B) paralanguage C) disfluencies D) proxemics E) kinesics Correct Answer: Access For Free Review Later Choose question tag Discard Apply 10+ million students use Quizplus to study and prepare for their homework, quizzes and exams through 20m+ questions in 300k quizzes. Arrival Etiquette. True The influence of significant others becomes less powerful as we grow older. A) "I will have to do the dishes since you never do" (load), The builders had _________ beautiful feathered serpents. When you arrive early for a meeting, you gain several advantages right away. Patients need to complete paperwork, payment, insurance verification, and other. There are tests, lab work, or other prep work that need to be completed prior to the appointment. E) Final, We learn to distinguish a speaker's intention when we encounter unclear statements by relying on the ____rules of language Cross out each incorrect verb form, and write the correct form above it. -chronomics T/F- We use identity management to create many identities. [6] In some communities, the blacksmith's bench came to serve as a center for the exchange of news, a kind of substitute for a local newspaper. A) Social comparison D. nonverbal signals are much more powerful than verbal messages when they are delivered at the same time This sounds like heaven actually. 0000008717 00000 n A) Chronemics Compensation is the invention of logical but untrue explanation of behavior that is unacceptable to the self. -time agreements A. women express more emotions via facial expressions than do men E) Fallacy of catastrophic expectations, T/F- Semantic rules are more powerful than an individual's personal meaning for words, T/F- Euphemisms are pleasant terms substituted for blunt ones, T/F- Men primarily use language to accomplish tasks; women primarily use language to nourish their relationships, T/F- There are few advantages to using a "Powerless" language style, T/F- Linguistic relativism is a notion that holds that our language exerts a strong influence on our perceptions, If I say "here the drink bring", I have violated a(n) ____ rule of our language Draw three lines under each letter that should be capitalized. Appointments with doctors, hairstylists, etc. Interpersonal Communication Chapters 3&4 Test, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Literature and Composition: Reading, Writing,Thinking, Carol Jago, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. According to chapter one, all of the following are attributes needed to communicate successfully with people from different cultures except: Someone who sends negative messages to you, making you feel worse about yourself. Physical needs, social needs, identity needs, practical needs 4 characteristics of a competent communicator? -seating perpetuates the participation, Cultural examples of the significance of spacing, -Navajo space hogans east facing the rising sun Jesslyn_Fancher. C) Verbal and nonverbal Within a dental office, anxious patients can present as irritable and/or uncooperative, and tend to have a . -e.g: 8:00 am (between 8:00 and 8:15), time derived from an indivdual's culture or orientation D. families are systems. There is no one-size-fits-all solutionits about figuring out what works best for your practice and patients. A. nonverbal communication is universal for all cultures The experimenting stage of interpersonal communication is characterized by small talk. Generally speaking, people are more likely to share negative emotions rather than positive emotions. -Arabic cultures speak loudly to illustrate serious tones ______In the 192019201920s Berlin was a cultural capital of Europe; many artists, writers, and musicians called it home. Interpersonal Communication study guide test 1. This way, it will be a fixed point in your calendar. B) Regulating Catch Yourself as Early as Possible You never want to get to the point where you're walking into the office at 11 AM and your boss has no idea where you've been and why you missed half the day. 3. There are countless other reasons why patients arrival and appointment times differ.

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