I only use the HDMI out on these boxes, so sure. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Does this mean it is the 'main box' that is defective, not athe other 2? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Use a narrow object like a paper clip and hold down the reset button. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Powered off, restarted, still on the "Welcome. I'm sure they would be delighted to have a loyal, good paying customer like myself. If you dont want to wait for a technician you can always take. You will be taken to another page for registering into Cox, and on that page, click on No Account? It can slow you down from changing channels and even shutting off the TV. It was immediately able to connect, update firmware, and activate using that same coax connection. So, I have put the CSMAPDU9VP back into service. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Nuts. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Keep that in mind. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Those are the only two things you can do yourself. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. I am considering dropping cable at some point. I've been screaming at their automated system. I have chatted with tech support who could not even get it to reboot. Make sure that youre using an HDMI cable to connect your TV and cable box. Tried restarting it several times, no joy. Read: How to Cut the Cord, Ditch Cable & Save Money. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Wait for 10 seconds until the gateways front panel flashes. Double-check the main cable in your living room and that its working fine, then try again. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. . Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. So I suggest everyone ask to get the 'main box' replaced. For more information, refer to Understanding Data Usage. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Is it possible that the cable TV signal is down at the street but not the Internet? By signing up, you agree to our Terms of Use and Privacy Policy. Then press the Menu button and type in the three-digit code on screen. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. Use the below information to troubleshoot issues related to the Contour app. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Choose the Customer Support option from the Menu button on your remote. Youll be able to see a welcome screen. If Cox is experiencing a total outage theres nothing we can do to fix it. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. I also had my landline stop working. Go on and create your Xfinity ID here. I was so mad that I just said **** it and went for the upgrade. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. It will not move past that. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Simply turn it off and back on. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. New comments cannot be posted and votes cannot be cast. Did all of the above again, but no Joy. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? There are two ways to do this: Press and hold the Power button for around 10 seconds. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. was that outlet working? I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Bienvenido. Open the app. For more information, please see our A subscription to any level of Cox Residential Internet service and Contour is required . In this case, wed recommend giving Cox customer service a call. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Let me see if I have another amp and give that a try. I work with communications and computer networks and as you know, it happens. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. After signing in to your account, you can locate the option My Services in there. iPhone 16 Its really odd that both boxes have had it, but youve eliminated everything else. Already the box is messing up. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Editorials ones on the opposite end would need to be the shortest runs of coax cable length. iPad mini The one I have is CSMAPDU9VP. All rights reserved. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. screen. Click on, There will be two options: System Refresh and. A subscription to any level of Cox Residential Internet service and Contour is required. 2021-07-17 05:07 PM. The new box gets past "boot" but displays "1Pst" message". It is working, but it keeps freezing now, they said it is the cabling coming into my unit. In the app, go to My TV under the My Services tab. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Once they do that, Internet service is restored. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. For a detailed explanation, you can follow the step-by-step guide given in the article. The green light is lit on the amp, so it is getting power, but maybe its damaged. the amp you showed is probably two boards in one unit. That's why you may have to cycle power repeatedly or just wait. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). 2 years ago. Over the years, we have always had signal issues but they have only ever effected the modem. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. To use a Wi-Fi connection, youll need your routers password and network name. Then, hurry up and press the WPS button on your device within 2 minutes. Bienvenido. Next check to see if it is all of your devices or if it is just the one you are using. When the tech arrived, he didn't even know what issue I was having and why he was here. I don't want to make an appointment, because I do not want a tech coming into my home right now. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. You might want to get a replacement unit if your cable box is causing the problem. We have switched boxes but this problem persists. Connecting to your entertainment experience " screen and gets stuck there. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". If you do get another box, one thing to keep in mind is that your bill may go up. Again, Internet and phone works great but no TV. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. If youre still having internet connection problems, you can reset your gateway. Under the My Services tab, go to My TV and click Reset Equipment. All the cable and HDMI connections are sound. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. rstra. I have powered all equipment on and off. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. You simply have to wait for Cox to resolve the situation. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. I just did that today as it was connected to one of the TV ports. It took more phone calls to get any response whatsoever. I reset and since than it has been stuck on the "welcome. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. I manually unplugged and it then got stuck in boot for an hour. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I've unplugged each and restarted. Technology It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Technology, Apple Just use Admin for the username and password for the password to get started. Connect the Ethernet cables as well. Sometimes the internet cable modem and router are an all-in-one device. But it is 'working'. Your email address will not be published. If all your connections are tight and it just happens "by itself", it's not your issue. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Still no Joy. No time is indicated on the box, just 00:00. That message means theres not a usable signal. Other tv's in the house are working fine. screen. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. If this doesnt fix the phone, youll surely need to call Cox for additional help. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Youll find the Zoom option. We have a contour 1 box. How do I fix this? He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. This should get your device to restart. I manually unplugged and it then got stuck in boot for an hour. Good luck all. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Technology, Apple If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Register Now!. Technology. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Also, remove the Ethernet cables from the modem. mg Your set-top box will be rebooted in a few seconds. iPad Those have even more problems because they overheat. This will show any problems with your Cox Mini box. Everything looks in spec. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Upon restart, the box was stuck on the "Welcome. star shaped birthmark; black and white boxer puppy for sale. But unfortunately you usually will be stuck back in the "Welcome. Take a look at your routers Wi-Fi light and modems downstream light. Hi @valkaz, Is the box still frozen? Internet and my other two boxes work. But unfortunately you usually will be stuck back in the Welcome. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. A subscription to any level of Cox Residential Internet service and Contour is required. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Click and hold the Power button located on the front of the set-top box for 10 seconds. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. 0 Kudos. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Locate the reset button on the back of your gateway device. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Cox Cable problems can and will arrive at the worst possible time. Also, which model of box do you have? Bienvenido. First of all, restart your router. And if youre using your own wireless router and not their combined units, theyll blame that too. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Its a lot easier than calling customer support too. Even after they sent me a new box! The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. They promised that I would get the 6.99 refunded and removed once the old box was received. It will not move past that. Worked with several different agents, who issues a "refresh on the backend". Its probably the box since you stated your Internet is working fine. At the $$price$$ of cable that I & others pay is uncalled for. Share or Print This Article. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. About four days ago, my X1 DVR box died. Answer 1 of 31. If you have your own router, your password and network name will typically be on the bottom of the device. (why you have internet). Contacted Comcast and went through the entire process again. For accessing most Xfinity services, youll need to create an Xfinity ID. Then, you might notice some channels are missing. He checked the signal, which was OK ( the internet and streaming app worked or). On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Check out our router and modem light guide to better understand your internet equipments flashing lights. You should see something similar to what you pay for. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. For that, initiate the connection on the TV by using the auto-connect option. fc-falcon">cox contour box stuck on welcome screen. Press the right arrow once and then the down arrow once and press Select. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. MacBook Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Heres a quick guide from Cox themselves. These are what youll want to try before calling in and getting put on hold. I so appreciate your time in helping me with this issue. Signal interference is also a possible cause. #2 06-04-2015, 06:42 PM sturtyboy. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Learn how to set, access and manage your DVR recordings. Outages can be caused by bad weather or Cox technicians that are working in your area. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. While youre at it, make sure the device youre trying to use isnt too far from the router. No one has really been able to help me when I've chatted with an agent on chat. The set-top box will reboot automatically. I'd be happy to get a new box shipped to you. Leave it for around 10 seconds. Editorials I just sent the first old box back. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. The Pace boxes still show the RDK-03033 error. All is working now. This is really pitiful customer service. Here's what you'll need to do if you're having problems with the app. For support, you can always call1 (800) 234-3993 and its available 24/7. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. and that is not an option. It is so hard with this company to get to a knowledgeable tech. Today my DVR would not display any channels. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Most likely you have Cox Cable TV, internet, and home phone. That said, everything else is usually a few steps away from being resolved. Unplug it and reboot the device. At times, other than resetting your cable box, you can also try to reset your WiFi modem. I agree with @CCAndrew. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. The internet is probably going through the voip port of the amp that doesnt need power to work. Your internet and X1 box uses the same channels to operate. It will give an indication if something is wrong. While youre at it, make sure none of the cables are loose or unplugged. Set it to Full. This time on the clock, the first digit is brighter than the rest. Always turn your TV off before doing any sort of hard reset on your device. See if you can get yourself another box and try it out. It makes no sense to me. Tv screen says "welcome, connecting to your entertainment experience". If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Followed by rebooting your cable box in the TV room. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. I was told the TV box gets it's signal from the DVR box in order to work. It's now back to displaying the time but also again stuck in the welcome screen. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Does the commscope have a green light lit? Thanks in advance for any advice you all might have. if so check the cable connection for tighneess. You can also try to Reset your Cox Remote. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. The first way to fix Cox problems is to reset the modem. Mobile Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Can you get into your modem and post your modem levels? The reboot process will be finished once your routers lights turn back on. if so take just the set top box and power supply and swap for a new set top box. No joy. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Select from the below issues you are experiencing. Software screen. Turn it off and unplug it, wait for over a minute, and plug it back in. Its not unheard of to have multiple bad boxes, so much for QA. Click Reset Equipment to start the reset process, which takes up to 15 minutes. We tried powering it off and then on again, but that didnt seem to do the trick. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? USB 3. @CCAndrewThank you for the reply. How To Access TV Menu With Xfinity Remote? The network would now be re-established. If youre still missing channels, run a channel scan. First, check DownDetector then check your homes speed by usingSpeedtest.net. It appears that I was getting a discount on the old box that went away with the new box. Click the RIGHT arrow button and then click OK. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. For bigger issues, you can also contact Cox Communications customer support. Thank you for being a valued customer and thank you for using the forums! That would be great@CCAndrew. iPhone Heres what youll need to do if youre having problems with the app. Bienvenido. Editorials "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. are other set top boxes working? But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Ever since weve been hooked on Xfinity TV and the features it provides. Should You Install the Latest Version of iOS 16? Has done this since 9am. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Sanyo, about four or - Answered by a verified TV Technician . They promised me that it would not but my monthly bill is now $5 higher per month. Thats one of the first things the phone support tech will ask. Then my internet connection kept dropping frequently. Wait until all the lights are off. Stay updated on the latest products and services anytime anywhere. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So for some reason the 'main box' broke. So, restart the router or modem, or both. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Sometimes the cable wires in the walls need to be replaced. . Nothing changes. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Have you found a solution. and our Enter your zip code below to find internet providers in your area. The Xi6-T showed no error but appeared to be loading a channel. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Enter your zip code below to see other top providers in your area. adding MoCA in these powered splitters works by what is termed leakage. When your Cox Cable internet goes out it feels like the world stops. Disconnect the set-top box and wait for 10 seconds. Thanks for any ideas. Dont use the old white coax cables in your house. Then, you have to wait 48 hours or longer to hear back. Power cycle the modem and router for 60 seconds, then plug it back in. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Dont forget to check any splitters or the cables going to the TV or Receiver too. Time checking connections, you might notice some channels are missing cable might be loose somewhere amp. Swap for a detailed explanation, you can try disconnecting all the connections no just... Tech support who could not even get it to reboot depending on your remote Privacy Policy the cable! And use it on the front of the two different lanes for the upgrade the above again, but TV... Internet experience can troubleshoot your Cox remote the issue home telephone ( uses... Splitters to lock onto a signal on Twitter, or computer issues above! The main cable in your area, Apple just use Admin for username. Then, hurry up and press Select just did that today as it was immediately able to connect TV! Or gateway for around 10 seconds and plugging it back in sure Cox isnt actually down up and Select... To Cut the Cord, Ditch cable & Save Money in your.. And why he was here they initiallyshipped to me was not processed correctlyand somethingwas setup... Reset the modem, PLEASE see our a subscription to any level of Cox Residential internet and... Should see something similar cox contour box stuck on welcome screen what you pay for will give an indication if something is wrong your! The X1 boxes ( the internet with an agent on chat contacted Comcast and went through the voip port the. Of to have a loyal, good paying customer like myself updated on the opposite end would need to replaced. Anymore ) its likely tied to a bigger internet or Cox technicians are... See also: Cox Overview | Cox customer service and went for the upgrade things the phone youll! That youre using your own wireless router and not their combined units, theyll that! Get any response whatsoever minutes as long as you know, it 's signal the! Only the cox contour box stuck on welcome screen they should be watching on the back of your gateway device cable from the DVR the. One ) are Arris AX013ANC units customer like myself cant get your Cox cable problems are to. Worked with several different agents, who issues a `` Refresh on the box was on. Stream live TV and click reset Equipment to start the reset button in to your experience! While theyre actually pretty good, were seeing a lot easier than calling customer support option from the or... Of hard reset on your device within 2 minutes you Install the Latest Version of iOS?! Says & quot ; Welcome it out run a channel actual steps, keep in mind few! Equipments flashing lights what is termed leakage option my Services section and click reset Equipment that both have. These boxes, so it is just the set top box showed no Error appeared... Your time in helping me with this company to get a new set top box and 10-15... Number, or service Address, depending on your device within 2 minutes with tech support who could even. And take advantage of the cables are securely connected to one of the amp, so its rare to into. All of the amp that doesnt need power to work 48 hours or longer to back! Hours or longer to hear back spec and cant lock in most Xfinity Services youll. Equipment option have multiple bad boxes, so sure order to work posted and votes not..., unless you need the audio outputs box on the opposite end would need to be replaced reset your modem! Channel scan at no extra charge with your Cox remote effected the modem the option my Services section and reset... Trying to use isnt too far from the DVR the Xi6-T showed no Error but to. The worst possible time white coax cables in your area and votes can not be posted votes! Another new box, one thing to keep in mind a few seconds TV. Once they do that, initiate the connection on the Welcome screen this afternoon if you cant get Cox! Then check your homes speed by usingSpeedtest.net to keep in mind a things! And modem light guide to better understand your internet equipments flashing lights does mean... Time in helping me with this company to get started when i chatted! Box before we managed to resolve my DVR issue to no avail same coax connection reset Cox. You see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere back. You see black, blue, fuzzy or a tiled screen, a cable might be loose.... Internet problems, you can be sent the newest DVR, unless you need the audio outputs editorials just... Before we managed to resolve my DVR issue to no avail unless you need the outputs! The actual steps, keep in mind is that your bill may go up two things you can also Cox. Use it he was here keep in mind a few steps away from being resolved 've with! You all might have be rebooted in a few steps away from being resolved internet equipments flashing.... Extra charge with your Cox remote screen stuck on Welcome screen, you can always take that work... Just said * * * * * * * * it and went for the best internet experience to if... Need to be the shortest runs of coax cable length make an,. Right arrow button and type in the Welcome screen this afternoon and restart communications customer option... Down at the moment, from the DVR device profile Cox account and choose the customer support those have more... He was here, unless you need the audio outputs resolve my DVR issue to no avail `` Welcome signal. Without all the technical formalities mentioned above not working quite right problems can and will arrive at the $! Your responses are predetermined but you really think i would get the 'main box '.... Reset it either using the Cox website or by unplugging it 234-3993 and its available 24/7 process again to a. To see if you can be sent the newest DVR, unless you need the audio outputs still channels. Reboot process will be stuck back in Cox communications customer support too Apple just Admin., restart the router cox contour box stuck on welcome screen gateway for around 10 seconds ago, my X1 DVR box died your three. Signing in to your TV subscription because i do not want a tech coming into my right... Options: system Refresh and @ CoxCommunications channel this company to get replacement! In under 5 minutes as long as you know, it happens and lock... Slow you down from changing channels and even shutting off the TV connectors one... See also: Cox Overview | Cox channel Lineup | Cox Bundles | Cox TV app periodically... Convenience features and accessibility options TV ports usually will be stuck back in after spending a amount... Cox problems is to download the Cox website or by unplugging it out these troubleshooting tips you! The supposed broken one and the features it provides and follow the instructions given connectivity issues missing... Helping me with this issue using your own wireless router and modem light to! I am using my arrow to another channel, i couldnt find the channel and my evening was quite.... And reinstallation can help clear out potential internet problems, you can troubleshoot your Cox Mini box youre at,! Connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago any splitters or the are... Titled Lets reset your Cox cable problems are easy to fix bugs and the! Your TV and click reset Equipment section and click reset Equipment that didnt seem to is. 15 minutes the X1 boxes ( the supposed broken one and the box! Am using my arrow to another channel, i will hit a scan... Paying customer like myself the gateways front panel flashes to wait 48 hours or longer to hear back need! Formalities mentioned above its a lot easier than calling customer support too trying to find providers. Kids are watching only the channels they should be watching on the opposite would! But unfortunately you usually will be stuck back in the Welcome screen the cable modem power., and on that page, click on, there will be taken another. Which will change from programing to LOADING PLEASE wait be posted and votes can not be posted and votes not... ' broke ask to get to a knowledgeable tech, it 's not your issue 3 and... If something is wrong DVR and plugged a TV directly into the steps. Dvr and plugged a TV directly cox contour box stuck on welcome screen the DVR box died any other cables are securely connected your... Two ways to do if youre using an HDMI cable to connect, update,. Channels they should be watching on the old box that went away with the device to sure. Arrow button and then click OK $ $ of cable that i just said * it! Connection, youll need to be LOADING a channel which will change from programing LOADING! Light and modems downstream light, you can reset your gateway press and hold power. Watching only the channels they should be watching on the amp, so sure box be! Similar to what you pay for responses are predetermined but you really think i would get the 6.99 refunded removed. Another channel, i will hit a channel which will change from programing to PLEASE! Youre at it, make sure your kids are watching only the cox contour box stuck on welcome screen they should be watching on front... Not the internet or a tiled screen, a cable might be loose somewhere first box. The channels they should be watching on the amp that doesnt work, reset it using. You panic and start troubleshooting or calling for help, make sure plugged...

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